THE INFLUENCE OF TECHNOLOGY ON DEVELOPMENT OF POSTAL TRAFFIC IN THE FUTURE

Abstract

Developed Post Offices have been investing into new technologies for years primarily aiming to increase productivity as well as to decrease the overall costs of postal processes. In this approach they saw a way to stand up to increasing competition in this area. As a consequence of technological achievements and new communication patterns, postal services have significantly changed in the last ten years. Therefore, putting an accent on achievement of a certain level of adaptability in technological solutions is expected in the future. From the automation of processing which used to be the key issue of the research, the emphasis is now placed on the changes in the volume of postal items and clients' demands, bland of services and changes in regulations. This paper shows that new technologies based on electronic communications do not have to be the threat to the traditional physical flow of information, but on the contrary can also be used for further development of postal operators. Also, the way of using multi-criterion analysis method while forming an attitude about a client’s choice of an operator and satisfactory service has been explained. In the opportunity to access these data and combine them with new technological solutions the author sees a way to survive in this very perspective market.